FAQS
1. How do I make a cleaning appointment?
Simply click the 'Book Your Cleaning' link and fill out the form. Our customer service will send you an email the same business day confirming the reservation.
​
2. What's the next step after I book?
You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
​
3. Are you a pet friendly service?
We love animals as much as you do! For safety, our teams ask that you ensure all fur babies are secured as we navigate though your home.
​
4. Do I need a Deep Clean?
We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.
​
5. Are there any services you don't offer?
While we offer a wide range of home cleaning services, we will not resurface/wax/refinish floors, put away dishes, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, mold, bio hazards, pet waste and insect or rodent problems.
​
6. Do I need to be home during the cleaning?
No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!
​
7. Do you offer a Guarantee?
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.
​
8. How many hours is a typical cleaning service?
There is no set amount of time - it all depends on the current condition of your home. To get a good approximation, take the number of bedrooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.
​
9. What is your cancellation policy?
We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel or reschedule within 48 hours there is a $25 fee. If you cancel within 2 hours of the appointment it is 50% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.